Buying a car across borders works best when both sides know exactly what to expect. Here is what we take care of, our guarantee and cancellation policy, what you can expect along the way, and what we ask of you in return.
Our promise to every customer, from the first quote to the moment you have the keys.
We describe every vehicle accurately — make, model, year, battery health, range and condition. What you see is what you get: the photos on a listing show the vehicle exactly as listed. Once your escrow payment is received, we release the full details of your vehicle: VIN / chassis number, its documents and inspection report.
Your quotation shows the vehicle (FOB) price, ocean freight, insurance and escrow fees separately, so you can see exactly how the landed (CIF) cost is built. Prices are only binding once confirmed to you in writing by one of our consultants.
Your payment goes into the designated escrow bank account for your country — not to the seller. It is released to the seller only after you confirm the vehicle matches the agreed condition. Unless agreed in writing, Global EV Link never holds your money directly.
We release vehicle details and documents — title and registration papers, inspection report, export declaration, bill of lading and any certificate of origin — only after your payment is received in escrow. This protects every order and confirms that the buyer is ready to proceed.
Once payment is confirmed, we inspect the vehicle before it ships (battery state of health, structural condition and title verification), share the findings with you, and prepare or coordinate all export documentation.
We book ocean freight — sealed container or roll-on/roll-off — arrange cargo insurance, and give every order its own tracking number. You can follow your car (or each of your cars) from the comfort of your home on our Track Order page, and we update the status at every stage from origin port to destination port.
Every order gets a personal tracking number, emailed to you. Follow your car (or each of your cars) day or night from the comfort of your home - every stage in plain sight, with no need to call or chase us. We update it ourselves at every stage.
Our destination agents coordinate customs clearance paperwork on arrival and keep you informed. Duty itself is set and collected by your country's customs authority.
We aim to reply to quote requests within about 48 hours, and to chat messages within a few hours during working hours. Your account dashboard keeps every quote, message and reply in one place.
Your ID documents are stored privately and seen only by our verification team. We use your information only to deliver your order, and we verify accounts by email to protect you from fraud. See our Privacy Policy for details.
You can order with confidence: your money is protected, and if circumstances genuinely change, there is a clear and fair way to cancel.
Every order is covered by our service guarantee. From the day you pay, your money is protected in escrow and is never released to the seller until you confirm the vehicle matches what was agreed. If it doesn't, you do not release the funds — and we work to put it right.
You may cancel your order for a valid reason at any time up to 7 days before the scheduled shipping date. The shipping date is stated in your order confirmation.
On an approved cancellation we deduct between 10% and 30% of the amount paid to cover the expenses already incurred on your order, and refund the balance to the account it came from. The exact percentage within that range is confirmed to you in writing before the refund is made.
Timelines are typical, not guarantees — they depend on your route and shipping mode.
Choose a car and route in the shipping calculator and send your request. You will hear from a consultant, usually within 48 hours.
A PDF quotation sets out the full price, shipping mode and validity period. Nothing is binding on either side until it is confirmed in writing.
Accept the quotation in your account, then complete a one-time ID check. Payment details are only shown once your ID is verified.
Pay the amount shown into the designated escrow bank account for your country, using your quotation reference. Your money is protected until you approve the vehicle.
Once your payment is received, we release your vehicle's details and documents and open your order. Until payment is received, no vehicle documents are released.
We inspect the car, share the findings, prepare the export documents and hand it to the shipping line.
Transit time depends on the route and the shipping mode you chose. You receive your tracking number and can follow your vehicle online, any time, from the comfort of your home, on our Track Order page.
Our agents coordinate clearance. You collect the car at the port, or we deliver it to your door if you selected private delivery.
You check the vehicle against the agreed condition. Once you confirm, escrow is released to the seller.
Want the full process in detail? See How It Works.
A few simple things that keep your order safe, legal and on schedule.
Use your real name, contact details and delivery address. Details that do not match your ID or documents can delay or cancel an order.
A valid government-issued ID (passport, national ID or driving licence) is required before escrow payment details are released. We cannot proceed without it.
We release vehicle details and documents only after your payment has been received in escrow. This confirms the order is genuine and that you are ready to proceed — and it protects you as much as us.
You are responsible for confirming the car can legally be imported and registered where you live — left- or right-hand-drive rules, age limits, emissions standards and roadworthiness. Please check before you order.
Import duty, VAT/GST, port charges and registration costs in your country are the buyer's responsibility (or your appointed clearing agent's), unless we have agreed in writing to handle a specific service. Duty figures on our site are estimates only.
We will never ask you to send money to a personal bank account, mobile-money number or crypto wallet, or to pay through chat. If anyone asks you to, stop and contact us through this website.
If you need to cancel, tell us in writing at least 7 days before shipping and give a valid reason (see the cancellation policy above). Approved cancellations have 10%–30% deducted for expenses already incurred.
Please answer our questions, approve inspection results, and confirm the vehicle after arrival promptly — within the time stated in your agreement. Delays on your side can mean storage or demurrage fees at the port.
Do not resell, re-export or divert a vehicle to a restricted destination or end use. Promo codes are personal, single-use and one per customer. Keep your password private and tell us immediately if you suspect someone else has accessed your account.
Stay safe from fraud
Only trust payment instructions that come from your logged-in account or from a sales@globalevlink.com address. If something looks different or feels rushed, check with us through the chat bubble on this site before you send any money.
Some things sit outside our hands. When they happen we tell you quickly and help you plan around them:
If a vehicle does not match its agreed condition on arrival, do not release escrow. Contact us straight away with photos and details and we will work with you to put it right before any funds move. The same goes for delays, billing questions or anything that looks wrong — raise it early and we will respond quickly.
This page is a plain-language summary. Our Terms of Service, Export Compliance policy and any signed agreement for your order take priority if there is ever a difference.